FAQ's

Do I have to pay sales tax?
You only have to pay sales tax if you are located Texas where our warehouse is located.

An item is missing, damaged or wrong
Please contact our office immediately via email: info@mokuleleshop.com and we will replace the item. If you are in the DFW Metroplex we can deliver personally.

When will my backorder/preorder ship?
Any item that you purchase that is backordered will be fulfilled as soon as possible. If you prefer, we can also issue a refund and will send you an email when the item is back in stock.

When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. We will ship your order shortly after we receive payment from you. You will receive a confirmation of your charges via email.

What types of payment do you accept?
We accept Visa, Mastercard and American Express. We process all transactions over a secure connection.

Do you ship to my country?
Once you place an item in your cart, you can click the “checkout” button and check the shipping options. If your country is listed in the dropdown then we can ship. If it isn’t in the dropdown please email us: info@mokuleleshop.com and we will try and work it out.

How do I change quantities or cancel an item in my order?
Please email info@mokuleleshop.com and we will do our best to change your order. We ship very quickly, so it’s not always possible to change, but we’re happy to work with you to make sure you have exactly what you want.

Has my order shipped?
We ship within 1-2 days of placing your order, and use the USPS with verified addresses for accuracy. Once we have created the label in our system you will be emailed a tracking number directly from USPS/Stamps.com and will be able to track your order. If you have questions, please email: info@mokuleleshop.com for assistance and we’ll help you right away.