Returns Policy

Return Policy

We will accept returns for exchange or refund for 30 days from date of shipment. At our sole discretion after 30 days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”.

Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way
• within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for most returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Contact:

Mokulele Shop
1201 Minters Chapel, Suite 201

Grapevine, TX 76052